Refund & Return Policy

Last updated: [Insert Date]

At ilvpets.com, we want you to be completely satisfied with your purchase. This policy explains our terms for returns, refunds, and exchanges, in line with 2Checkout/Verifone compliance standards.

1. Eligibility for Returns

Items must be unused, in their original packaging, and in the same condition that you received them.
Return requests must be made within [X days – typically 14 or 30 days] of delivery.
Certain items (e.g., perishable goods, custom products, gift cards, or downloadable digital items) are non-returnable.

2. Refund Process

To request a return, please contact us at support@ilvpets.com with your order number and details.
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
Approved refunds will be processed to your original method of payment via our secure payment partner 2Checkout (Verifone) within 5–10 business days.

3. Exchanges

We only replace defective or damaged items. If you need to exchange an item for the same product, email us at support@ilvpets.com .

4. Late or Missing Refunds

If you haven’t received your refund yet:

First, check your bank or credit card account.
Then contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you’ve done this and still haven’t received your refund, please contact us at support@ilvpets.com .

5. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
Original shipping charges are non-refundable.

6. Order Cancellations

Orders may be canceled within 24 hours of purchase for a full refund.
Once shipped, the order cannot be canceled but can be returned following our return policy.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:
📧 support@ilvpets.com