FAQs

1. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and local payment gateways for your convenience.

2. How long will shipping take?

Local orders (Sri Lanka) usually arrive within 3–7 business days. International orders take 10–20 business days depending on your location.

3. Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email. You can also use our Track Order page.

4. Do you accept returns?

Yes. Unused items in their original packaging can be returned within 14 days. Please read our Refund & Return Policy for details.

5. Are your products safe for pets?

We carefully source and test our products to ensure they are safe, durable, and pet-friendly. However, always supervise pets during playtime.

6. How do I contact customer support?

You can email us at support@ilvpets.com or use our Contact Us page. We usually reply within 24 hours.