Last updated: 08 August 2025
Your privacy is important to us at ilvpets.com, powered by 2Checkout (a Verifone company). This Privacy Policy explains how we collect, use, and protect your personal information in accordance with 2Checkout/Verifone privacy standards.
1. Information We Collect
We may collect:
- Personal details: name, email address, phone number, billing and shipping address.
- Payment details, processed securely via 2Checkout.
- Order-related information, such as transaction history and product selections.
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders.
- Provide customer service and support.
- Send order updates, promotional offers, and other relevant communications (with your consent).
3. KYC, Verification & Fraud Prevention
To comply with legal and regulatory obligations (e.g., anti-money laundering, fraud prevention), Verifone may:
- Perform Know Your Customer (KYC) checks on our business and, in some cases, on customers 2Checkout.
- Share data with third-party service providers to support these checks and protect against fraudulent activity 2Checkout+1.
4. Data Transfers & International Processing
Your personal data may be processed or transferred outside your country of residence to fulfill legal obligations or optimize service delivery 2Checkout.
5. Technical & Organizational Safeguards
We take appropriate steps to protect your data, including:
- Implementing secure access controls and restricting personnel access to necessary data only.
- Maintaining operational policies and technology safeguards to prevent unauthorized access or disclosure 2Checkout.
6. Privacy Rights & Compliance
- If relevant, our handling of your data meets GDPR standards, and we will notify you of any data breaches within 72 hours when required 2Checkout+1.
- We commit to destroying or returning your personal data upon partnership termination, unless otherwise required by law 2Checkout.
7. Cookies & Tracking
Our website may use cookies. For Ilvpets.com, we use only essential cookies required for site functionality; no non-essential tracking is used without your consent.
(If you use Shopify’s cookie banner or apps, please ensure you enable appropriate consent options.)
8. Data Sharing & Third Parties
We do not share or sell your data to third parties, except where required for:
- Order fulfillment and payment processing.
- Verification processes by Verifone.
- Compliance with legal obligations.
9. Your Rights
Depending on your location, you may have rights such as:
- Accessing or correcting your personal data.
- Requesting data deletion or portability.
- Withdrawing consent to marketing communications.
If applicable, you may also file a complaint with your local data protection authority.
10. Contact Us
For questions or requests about your personal data or this Privacy Policy, please contact us at support@ilvpets.com.
